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Refunds & Returns
Simply contact us with your order number. If it's within 60 days of having received your product, you are entitled to receive a full refund. See our full Refund Policy for more details.
We include 1 year warranty for defects. Simply contact us within the warranty period and we'll send you a free replacement.
We offer free shipping to select countries and express shipping option to all countries.
We ship from fulfillment centers in the United States, Western Europe, and Eastern Asia. If the item you've purchased is out of inventory at your nearest location, it will be shipped from the next closest location.
All orders are processed and dispatched from our warehouse within 3-7 business days. Due to a recent surge in demand for the Essential Massager™, please allow up to 2-4 weeks for delivery via our free standard shipping option. You will receive an email with a tracking number once your order has been shipped.